The following Terms and Conditions of Service apply to all products and services provided by GoWebGroup. All work is carried out by GoWebGroup on the understanding that the client has agreed to GoWebGroup's terms and conditions. GoWebGroup reserves the right to change this document at any time, at which time a notice will be posted on the GoWebGroup web site advising of date of such changes. The following Terms and Conditions of Service apply to all products and services provided by GoWebGroup.
TERMS AND CONDITIONS
1. Acceptance of Terms & Conditions
All work is carried out by GoWebGroup on the understanding that the client has read, understands and agrees to be bound by GoWebGroup Terms and Conditions.
2. Quotations
Upon requesting a quote, the client will be sent a written confidential quotation in electronic format. The quote will outline the costs for services requested.
All quotes are valid for 14 days only, and are subject to change should the scope of requested project change, or if more resources are necessary to complete the project than originally anticipated. Any changes to quotes will be in consultation with the client.
3. Project Acceptance
The written quotation supplied by GoWebGroup will outline any required fees and costs that must be paid prior to work commencing on the project. Payment of the required booking or commencement fees signifies the clients acceptance of GoWebGroup's Terms and Conditions. Once payment is received, a contract to complete the work exists.
Should the required fees not be received by GoWebGroup within the above-mentioned 14 day period, the quote is considered null and void. Should the client still wish to continue with the project, a new quote will be supplied by GoWebGroup.
4. Briefs and Changes to Projects
Should the client wish to alter the description or nature of the project, the client will submit a written request to GoWebGroup to provide additions to the project, or modify the scope of the project.
After receipt of this request from the client, GoWebGroup shall provide the client with a written statement ("Change Brief") setting forth:
1. The nature of the change requested,
2. The anticipated effect of implementing the requested changes upon the related Project Brief
3. Any changes to the estimated time of delivery and price adjustments, and other such information as either GoWebGroup or the client deems material.
After submission of a Change Brief to the client, the client shall accept or reject it in writing within 5 business days. If the client fails to accept the Change Brief, the original unmodified Project Brief shall remain in effect.
Once the client accepts the Change Brief, the change brief becomes part of the authoritative Project Brief.
GoWebGroup retains the right to decline changes outside of the original project scope, without giving reason.
5. Deadlines and Delivery Dates
GoWebGroup shall use commercially reasonable efforts to meet all project schedules and requested delivery time frames agreed upon in the Project Brief. Such scheduled dates and delivery time frames in all cases represent estimates or targets only, and should never be accepted either explicitly or implied as a guarantee of delivery on or prior to the above-mentioned dates.
The client agrees not to hold GoWebGroup liable for any consequential losses associated with project delays, for any reason.
6. Design
During the design process, it is expected that the client will work with GoWebGroup to reach the results outlined in the project briefs. This includes providing timely feedback on creative presented, as well as a willingness to clarify and elaborate on details as required. The client must at all times work with GoWebGroup to achieve the outcomes specified in the Project Brief.
Ownership of the final components supplied by GoWebGroup in fulfillment the Project Brief is only transferred to the client upon final payment of all outstanding fees and costs. Any discarded concepts, ideas, designs and/or code remain the property of GoWebGroup, and must not be used by the client under any circumstances, unless purchased separately.
The client grants explicit permission for GoWebGroup to use above-mentioned final components for self-promotional purposes.
While GoWebGroup takes all care to ensure error-free documents and designs, it is the clients' responsibility to notify GoWebGroup of any error or omissions prior to finalization of the account. Changes after finalization of accounts will incur a separate fee.
7. Project Completion
A project is deemed complete when the requirements detailed in the authoritative Project Brief are fulfilled by GoWebGroup. Project Acceptance is otherwise implied by;
1. Written acceptance of the project by Client
2. Use and/or distribution of files or designs by Client
3. Failure of Client to respond to requests for information after 30 days.
8. Warranty
GoWebGroup agrees to provide at no cost to the client reasonable technical support during a warranty period of 7 days after delivery of any web site project. Such assistance shall not exceed 2 hours. This support shall not include additions to the web site, or text changes.
Support and maintenance beyond the above provision will be chargeable at GoWebGroup's standard maintenance rates, as per section 9.
9. Maintenance
GoWebGroup agrees to provide the client with reasonable ongoing maintenance on above-mentioned web site project for an hourly fee of $160 per hour for a period of 6 calendar months after the last day of the Warranty Period.
After the above-mentioned 6 calendar month period has elapsed, GoWebGroup agrees to provide the client with reasonable ongoing maintenance on above-mentioned web site project at GoWebGroup's standard hourly maintenance rates at the time the clients' request is received.
10. Payment Plans
1. A $199 setup fee is applicable to all payment plans
2. Payment plans are available for web sites only, unless otherwise agreed in writing by GoWebGroup.
3. Only available for projects over the amount $2000.00
11. Paying your Account
Unless otherwise stated in writing by GoWebGroup, Client shall pay all amounts due under this Agreement within 7 days from the date of GoWebGroup's invoice. Payment is accepted by Cash, PayPal or Credit Card. Credit card payments shall be made via PayPal. In the case of payment plan, a third-party processor will be contracted by GoWebGroup to process and deduct all payments in accordance with the terms and conditions of the third party.
12. Late payments & Default
Accounts which are not paid within 7 days will incur a late fee of $25. Accounts which remain outstanding for 14 days after the date of invoice will incur a late payment fee of $25, plus an additional fee equivalent to 5% of the project costs for each week payment is outstanding.
An account shall be considered in default if it remains unpaid for 21 days from the date of invoice, unless prior arrangements have been made. GoWebGroup shall at it's sole discretion suspend any and all services provided to the client by GoWebGroup or it's subsidiaries (including but not limited to hosting, web sites, and email) and employ debt collection measures until the total outstanding balance has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to design, hosting, domain registration, search engine submission, maintenance, sub-contractors, printers, photographers and libraries plus bank interest calculated daily for each day payment is overdue.
Suspension of such services does not relieve the client of it's obligation to pay the due amount.
Clients whose accounts are in default agree to pay GoWebGroup reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.
13. Project Cancellation
Once a Project Brief has been agreed to by the client by way of confirmation of a deposit, and by GoWebGroup by written acceptance of the Project Brief, a binding contract to complete the project exists. Work may only be cancelled or amended with the agreement in writing of GoWebGroup. In any event, the cost of all work (or part thereof) performed by GoWebGroup for the Client, whether used by the Client or not, will be invoiced and must be paid for. All work will be billed at the hourly rate of $160 per hour not to exceed original quote. "Work" is defined by, but not limited to the following:
1. Consultation with the client or any third parties in relation to the project
2. Research
3. Planning
4. Sketching
5. Briefing
6. Setting up accounts
7. Design work
8. Programming work
9. Administrative functions
10. Copywriting
11. Providing information, referrals or otherwise supplying client with resources at clients request.
GoWebGroup reserves the right to withhold files and designs from a client in the event of cancellation, until such time as all outstanding invoices for work performed by GoWebGroup has been paid for. The client is expressly prohibited from using any files, designs, or intellectual property supplied by GoWebGroup for any purpose until such time as all accounts have been settled in full, or as otherwise agreed to in writing by GoWebGroup.
GoWebGroup reserves the right to terminate a contract without giving reason.
In the event of cancellation, GoWebGroup will retain all deposits and payments made up until the time of cancellation regardless of work done, and may issue an invoice for any work carried out over and beyond the amount already paid.
Cancellation of your project with GoWebGroup does not dissolve your obligations to GoWebGroup under these Terms and Conditions.
Payment of cancellation fees are due within 7 days from the date of cancellation notification.
A project is ONLY deemed cancelled if;
1. A client requests in writing a cancellation and GoWebGroup agrees in writing that a client may cancel their project with GoWebGroup
2. A client does not respond to request for feedback, or correspondence within 30 days
3. A client breaches the terms and conditions set forth by GoWebGroup, or breaches separate contractual agreements issued by GoWebGroup
4. A client instructs third parties to commence or complete services requested from GoWebGroup at time of quotation
5. GoWebGroup cancels the project in writing
14. Design Credits
The client agrees to allow GoWebGroup to place a small credit on printed material, exhibition displays, advertisements and/or a link to GoWebGroup's own web site on the client's web site This will usually be in the form of a small logo or line of text placed towards the bottom of the page.
The client also agrees to allow GoWebGroup to place impressions of web sites and other designs, along with a link to the client's site, on GoWebGroup's own web site for demonstration purposes, and to use any designs in its own publicity.
Removal of any design credits will incur a fee at the discretion of GoWebGroup, payable within 7 days of invoice.
15. Disclaimer
GoWebGroup makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. GoWebGroup will not be held responsible for any and all damages resulting from products and/or services it supplies. GoWebGroup is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The client agrees not to hold GoWebGroup responsible for any such loss or damage. Any claim against GoWebGroup shall be limited to the relevant fee(s) paid by the client. GoWebGroup reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. GoWebGroup will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
16. General
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. GoWebGroup reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
E-mail: